FAQs
1- What is Facility Management, and Why is It Important?
Facility Management (FM) is an integrated management system responsible for operating and maintaining buildings and facilities, covering technical systems (MEP, HVAC, fire & life safety) as well as support services (cleaning, hospitality, security). Its primary objective is to ensure business continuity, occupant safety, and the preservation of real estate asset value.
At Rawabit Almarafiq Facilities Management, we believe that Facility Management is essential because it enhances operational efficiency, protects asset value, and creates high-quality working environments.
As our CEO puts it:
“When managed correctly, Facility Management is a strategic asset—not an operational burden.”
2-What Facility Management services does Rawabit provide?
The company delivers five core service pillars:
- 1. Integrated Facility Management Solutions
Comprehensive Hard FM and Soft FM services, including technical maintenance and support services.
- 2. Environmental & Infrastructure Operational Solutions
Dust suppression, unpaved road stabilization, and water conservation solutions.
- 3. Smart Operations Solutions
CAFM platform, Internet of Things (IoT), Building Management Systems (BMS), AI-powered predictive maintenance, robotic cleaning solutions, and robotic reception services.
- 4. Corporate Hospitality & Business Support Services
Reception services, office support, concierge services, and event coordination.
- 5. Renovation & Fit-Out Solutions
Civil works, electrical systems, HVAC installation, renovation, and interior fit-out projects.
3- What is the difference between Hard FM and Soft FM services?
| Hard FM vs. Soft FM Hard FM (Technical Maintenance) | Soft FM (Support Services) |
| Focus: Technical building infrastructure | Focus: Support services and surrounding environment |
| Includes: HVAC maintenance, MEP systems, fire protection & life safety systems, security systems, and access control | Includes: General cleaning, pest control, landscaping, and waste management |
| Nature: Preventive and corrective maintenance of building systems | Nature: Daily operational services to maintain a clean, safe, and organized environment |
At Rawabit Almarafiq, both Hard FM and Soft FM are managed as one integrated service model under a single contract, one operational team, and one reporting structure, rather than treating them as separate service streams.
4- How Does Facility Management Reduce Operating Costs?
- Scheduled Preventive Maintenance (PPM) minimizes equipment failures before they occur, reducing costly reactive repairs.
- AI-powered predictive maintenance and workforce optimization algorithms reduce reactive maintenance costs.
- Smart Building Management Systems (BMS) optimize water and energy consumption.
- A single integrated operating model (one contract, one team) eliminates the complexity and cost of managing multiple service providers.
- CAFM provides complete operational transparency, reducing waste, improving accountability, and eliminating service gaps.